Everything you need to support, plan, answer, and teach.
Four pillars, deeply integrated. Plus all the small things that make the difference between a tool you tolerate and a tool you love.
A queue your team actually wants to open.
Triage, assign, and reply from one calm shared inbox. Tags, snoozes, canned replies, and customer history, all built-in, none in the way.
- Unified queue with tags, snoozes, and bulk actions
- Canned replies with variables and team-shared templates
- Round-robin and skills-based assignment
- Customer and organisation history on every ticket
Ship in public. Close the loop on autopilot.
Collect feedback inside conversations, promote it to a public roadmap, and email customers the moment their request goes live.
- Product board with stages, votes, and comments
- Notify-me emails when an item ships
- Tickets linked to roadmap items
- Embeddable suggestion widget for your help center
A knowledge base that earns its deflection rate.
A branded help center your customers can actually find answers in, paired with an AI assistant that learns from your articles and tells you what's missing.
- Beautiful reader on your custom domain
- Customer-facing AI chat trained on your KB
- Auto-detect content gaps from real questions
- View analytics on every article, by category
Onboard, educate, and upsell, without buying a course platform.
Build courses, lessons, and structured onboarding flows inside Connect. Track progress, gate access, and turn the same content into help center articles when it makes sense.
- Drag-and-drop course and lesson builder
- Video, text, and quiz lessons with completion tracking
- Free, paid, or invite-only enrolment
- Replaces standalone tools like Teachable for most small teams
The small things, sweated.
Every plan ships with the polish you'd normally upsell.
Smart tags
Auto-tag conversations by topic, language, and urgency.
Snooze & SLAs
Park a ticket, set an SLA, and never let one slip again.
Notify-me emails
Auto-email customers when their roadmap item ships.
Internal notes
Loop in a teammate without ever touching the customer thread.
Custom domain
Run your help center on help.your-brand.com out of the box.
EU hosting
Daily backups, at-rest encryption, and a published status page.
And we're just getting started.
Connect is being built as the one place a small business runs every customer-facing function. Same calm UI, no extra logins, one price, these modules are landing next.
Customer Success
Health scores, renewals, and check-ins, so the customers you worked hard to land actually stick around.
Sales
Lightweight pipeline, deal notes, and lead capture from your help center, connected to every conversation you've ever had with them.
See it on your own data in 10 minutes.
No card. No sales call. Import your inbox, pick a plan, or don't.